Return & Exchange

 

We at Jersey n Cotton care about your satisfaction and strive to ensure every purchase meets your expectations. If you're not completely satisfied with your order, you may request a return or exchange according to the terms below.

·         We will gladly accept any unworn, unwashed and or damage merchandise with original tags within 7 Days of purchase for an exchange.

·         No cash refund Policy/ Credit voucher will be provided.

·         Jersey n Cotton reserves the right to cancel any order in case of stock unavailability.

·         Accessories and Perfumes are non-exchangeable.

·         Products that have been altered are not eligible for exchange.

·         Item bought on Sale can be a one-time exchange with another item.

·         Item bought on Clearance Sale can’t be exchanged or return.

·         Item can be exchanged through the Dispatch process.

·         Please return goods with the original invoice and mention the reason for returning the items.

·         Customer needs to return the merchandise via traceable delivery i.e. same courier service on his own expense to our address.

·         Exchange Voucher of the item’s invoice value will be given to the customer asking for an exchange.

·         Refund requests will be processed within 15 days after receiving the return products.

·         Our team will review your request and share the next steps.

·         Exchanges are usually completed within 10 to 12 working days. We value your patience as we ensure a smooth process.

·         Contact our support team at jerseyncotton@gmail.com within 7 days of receiving your order.

·         For further queries about exchanges and returns, please contact us at Whatsapp 0339-7777868 (10 AM to 6 PM)

Follow these simple steps to return or exchange your item(s):

Complaint Registration Policy

We strive to ensure a seamless shopping experience for our customers. If you receive a defective, damaged, missing, incorrect, or incomplete order, please report the issue within 24 hours of delivery for a swift resolution.

How to Register a Complaint:
1. Capture Clear Images – Provide pictures of the received product, including:

Tags & barcode
Packaging (front & back)
Visible defects or damages

 

 

2. Submit Your Complaint – Send the details via:
📩 Email
📱 WhatsApp
⚠ Important: Complaints submitted after 24 hours of delivery will not be entertained.

3. Ship to

Customer needs to return the merchandise via traceable delivery i.e. same courier service on his own expense to the following address:

Jersey n Cotton
Warehouse, Jersey n Cotton,

G-13, Islamabad
Whatsapp No: 0339-7777868